UserTesting. Human Understanding. Human Experiences.

We believe the path to human understanding starts with shared insight— seeing and hearing how another person engages with the world around them and taking in their perspective.
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We’re for seeing scrunched up eyebrows reacting to an overly complicated UI. For watching faces light up when people read strong messaging. For hearing exhales of frustration, head scratches of confusion, and sighs of relief. We’re for capturing the kind of human responses that don’t show up in a spreadsheet.

This is what inspires us, and it’s how we enable companies to connect with their audiences, authentically, through an experience that’s uniquely, and intentionally, human.

UserTesting by the numbers

Of the top brands in the world powered by UserTesting
Employees globally
Of the top brands in the world powered by UserTesting
Offices across the globe
CxNs generated each year
of millions of minutes of video captured each year
Founding Story

Building the engine for human understanding

UserTesting founders Dave Garr and Darrell Benatar recognized the need for fast human insight back in 1999 when the pair first began working together and needed a more scalable solution to test web experiences. Fast forward, a decade later UserTesting has grown into the world's leading human insight platform. We serve world-class companies of every shape and size on a global scale—all because of Dave and Darrell’s commitment to helping companies experience what their customers experience.

"We continue to expand our business offering and the capabilities of our platform in ways that help companies get the customer feedback they need across all experiences so that they can act quickly and make decisions with confidence."

—Andy MacMillan, CEO, UserTesting


Our team is growing

Come join us on the journey, as we build a human-first company that puts people first as we continue to grow and scale globally.

Explore open positions

San Francisco, CA

Sunnyvale, CA

Atlanta, GA

Edinburgh, Scotland

At home, anywhere.


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Awards and recognitions

Built In SF BPTW 2021
Built In Perks and Benefits 2021
2020 inc best work places
G2 Software Sellers 2021
G2 Cusstomer Service 2021
TrustRadius Top Rated 2021
TrustRadius Best Customer Support 2021